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What is Manufacturing Excellence? BluWave Technologies

Software de Calidad

What is Manufacturing Excellence? BluWave Technologies

Modern manufacturing plants can now capture and harness large volumes of data generated from all their various processes. The path to service excellence is might seem a little difficult at first, but by taking small steps you can make significant progress. It requires patience and persistence but most importantly a strong decision-making ability. Building a reputation takes time and results will be gradual but it’s definitely worth the effort.

the importance of service excellence in manufacturing

These processes, also known as value streams, can produce tangible products like cars or intangible ones like services. Drawing from continuous improvement and other tools, companies pursuing operational excellence adopt a mindset of problem solving, teamwork, and top-line growth, allowing them to create more value for customers. When employees feel valued and are provided with the necessary training, tools and support to provide excellent service, they are more likely to be engaged in their work. This leads to increased productivity and employee retention, which ultimately benefits the business, too.

Managing All the Quality Gaps

In other words, when the rate is ideal, there are no bottlenecks, there is no backup of semi-processed goods, and there is no downtime in which workers wait for material to arrive from the previous station. In this article, you’ll learn the key principles of operational excellence and how to avoid failure from leading practitioners and the Institute for Operational Excellence, and also find examples and tips. To get customers using the new self-check-in kiosks, airlines ensured that travelers could complete the transactions with far fewer keystrokes than check-in personnel used to need. By contrast, retail stores that offer self-service checkout machines haven’t made using those machines easy for shoppers.

  • This way, team members can adapt to changing needs and see the big picture, instead of having only deep but narrow technical expertise.
  • Many of these models seek to increase HR’s contribution to a company’s competitiveness and integrate HR with the rest of the business.
  • A flight that arrives two hours late and causes people to miss a meeting cannot be changed.
  • As the quality standard adjusts to a lower level, actual quality can get pulled down still further the next time the call volume exceeds the already lowered capacity (see “Quality Erosion over Time” diagram).
  • And they will have to make big bets on long-range opportunities, such as tapping new markets in developing economies or switching to new materials, but must do so in ways that minimize risk.

At the risk of stating the obvious, remember that the focus of operational excellence is  operations. This approach does not deal with strategy, such as decisions about which products to offer, how to distribute them, or which geographic markets to enter. Those strategic questions are the domain of senior management, who, when operational excellence is in place, can concentrate on revenue growth, rather than involving themselves in day-to-day operations. Two key priorities for both governments and businesses are education and the development of skills.

The 12 principles of manufacturing excellence : a lean leader’s guide to achieving and sustaining excellence

On the sales front, this can help them identify opportunities, be proactive, and generate more revenue. As we established earlier, today’s consumers are more empowered and connected than ever. Today’s manufacturing industries don’t operate in the same way as they did even until a few years ago. Advancements in automation, Artificial Intelligence (AI),the Internet of Things (IoT),Big Data have made manufacturing industries smarter.

the importance of service excellence in manufacturing

(Here’s a few we recommend.) But there’s more to manufacturing excellence than just raising OEE or lowering the number of rejected parts produced. Operational excellence promotes breaking down divisions among departments and encouraging all staff members to view themselves as part of a single organization and value stream. Functional excellence sees support functions as discrete entities, and the people who have these support roles usually do not consider themselves to have a direct role in generating revenue or delivering value to the customer. Functional excellence’s focus on functional capability contrasts with operational excellence’s emphasis on process.


Success leads to not only great customer service, but also increased employee satisfaction. It’s also the best available way to understand customer sentiment and whether or not your efforts are paying dividends. With so many reporting and analytics tools at your disposal, you can paint a clear picture of what’s working and what’s not. This way you can plug the gaps in your support and keep improving your customer experience. Access critical insights to improve your overall support metrics with Freshdesk-GoodData Integration.

the importance of service excellence in manufacturing

” Operational excellence’s goal is to ensure that your operations create and deliver products that customers want so that the business keeps growing. By contrast, Tulip’s platform offers manufacturers an ability to build the tools they need to address their specific needs and challenges. Our platform is designed with the understanding that human workers are the backbone of the manufacturing process.

Manufacturing excellence is a fundamental concept in the industry that refers to the pinnacle of operational performance. It is the point where quality, cost, delivery, safety, and morale seamlessly converge, creating an environment of optimal productivity and continuous growth. When a business consistently provides high-quality service, customers are more likely to view it as a reliable and trustworthy provider. This helps build and strengthen long-term relationships with customers and creates a loyal customer base.

Additionally, incorporating digital solutions like Tulip can help streamline complex procedures, offer real-time guidance to operators, and provide tools to catch and correct mistakes before they escalate into significant issues. There’s a common saying that «people are a company’s greatest asset,» and this is particularly true in the pursuit of manufacturing excellence. Even with the most advanced technologies and robust systems in place, without the commitment, skills, and dedication of the human workforce, the goal of excellence remains a challenge. Let’s delve deeper into the pivotal role humans play in this journey and how they can be both the solution and source of manufacturing challenges. Industries around the world depend on a variety of services and products to fulfill their respective missions. When your company is one that lends support through providing a service, rather than a product, service excellence is the key for sustaining and growing your business.

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